Privacy Policy
Effective 6 August 2026
About This Policy
This Privacy Policy describes how Stretch Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from stretchstore.uk. We are committed to protecting the privacy of our users and ensuring that your personal data is handled in a secure and responsible manner in accordance with UK data protection laws.
This policy applies to all pages on stretchstore.uk, including our shop for foam rollers, massage balls, resistance bands, and other stretching and myofascial release equipment. It does not cover third-party websites we link to — those services have their own privacy terms you should review separately.
Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Your name, delivery address, email address, and phone number — collected at checkout or when you reach out to our support team.
Billing details needed to complete your order. Card data is processed by our payment provider and is not stored on our own servers.
IP address, browser type, operating system, and pages visited. This helps us keep the shop running smoothly and understand how visitors browse our equipment.
Whether you are browsing our foam rollers, comparing massage balls, or placing an order for a knee support sleeve, the categories above describe the full scope of what we gather.
How We Use Your Personal Information
We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We do not sell your personal data to third parties.
Fulfilling orders for stretching equipment, yoga mats, resistance bands, and recovery tools, including processing payments and arranging delivery to your address.
Responding to customer support enquiries about product suitability, order status, and general questions about our myofascial release tools and stretching guides.
Sending updates about new arrivals, seasonal offers, and educational content on foam rolling exercises and body stretching routines, where you have agreed to receive them.
Improving the shop — analysing browsing patterns to refine product categories, search results, and the overall experience of finding mobility equipment on the site.
Protecting against fraudulent transactions and maintaining the security of our online store.
Sharing Your Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use specialized payment processors and shipping companies to deliver your orders. We may also share your information to comply with applicable laws and regulations.
We do not sell, rent, or trade your personal data to advertising networks or third-party data brokers. Your information is shared only with the partners listed above and only where necessary to complete your order or meet legal obligations.
Data Retention and Your Rights
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We keep order data for as long as necessary to provide our services, comply with tax and accounting requirements, and respond to support enquiries.
Residents of the UK and EEA have the right to access the Personal Information we hold about them, to port it to a new service, and to ask that their Personal Information be corrected, updated, or erased.
Request a copy of the personal data we hold about you.
Receive your data in a structured, machine-readable format.
Ask us to fix inaccurate or outdated details.
Request deletion of your data, subject to legal retention obligations.
To exercise any of these rights, email [email protected] with your request and we will respond within the timeframe required by UK data protection law.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and to understand how our visitors use the Site. Cookies are small data files that are placed on your device. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience.
For more detail on the specific cookies we set and what each one does, please see our Cookie Policy.
Required for cart, checkout, and account login to function.
Help us understand which products and guides visitors read most.
Remember choices like currency or recently viewed items.
Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible on this page.
We encourage you to review this page periodically. If we make significant changes to how we handle your personal data, we will provide a prominent notice on the Site or contact you directly where appropriate.
Stretch Store
45 High Street
Fitness Quarter
Manchester
M4 1BA
United Kingdom